Privacy Policy


L’École de créativité la Factry (« La Factry ») values the privacy of your personal information. The purpose of this policy is to explain how we collect, use and disclose personal information that you may provide to us or that we may otherwise hold about you and to comply with Canadian federal and provincial privacy legislation. Please note that this text is a translation from our Politique de Confidentialité in French

1. Scope of this Policy

This Policy applies to personal information in Factry’s possession or control, including information that Factry may transfer to a third party for storage or processing.

This Privacy Policy does not apply to information about Factry’s employees or suppliers.


2. Acceptance

By using this website or any other Factry website, you signify your acceptance of this policy. Similarly, by submitting your personal information to us, you also agree that it will be governed by this policy.

Please note that this policy applies only to our websites and not to the websites of other companies or organizations to which our sites may be linked. The Factry does not endorse and is not responsible for these linked websites.

Your consent may be withdrawn at any time, subject to legal and contractual restrictions and reasonable notice. Please note that if you choose to withdraw your consent, The Factry may not be able to provide you with certain services.


3. Changes to the Policy

We reserve the right to change this policy at any time by posting the amended terms on our website. Please review this policy on a regular basis.


4. Collection of Your Personal Information

The Factry only collects information that you have consented to provide to us. We do not sell, rent or share your information other than as described below.

La Factry limits the collection of your personal information to that which is necessary to establish, manage and maintain our relationship with you. For example, personal information may be collected when you register, subscribe to receive our newsletter or alerts, or submit questions, comments or suggestions, and may include, but is not limited to, identifying information such as your first and last name, gender, date of birth, home address, telephone number, e-mail address, as well as certain professional information, such as your current occupation and industry.

Generally, we collect this personal information from you directly. However, we may also collect information about you from outside sources with your consent or, where permitted by law, without your consent.


5. Cookies

Your use of this website allows Factry to automatically compile certain information about your user profile, which may include the Internet Protocol (IP) address of your computer, the operating system you are using, the identity of your Internet Service Provider, the date and time you access this website, the previous website you visited that provided a link to our website, and the content viewed and downloaded from our site.

To do this, our website, like most websites, uses cookies that are stored on your computer when you visit. We use this information to tailor our website to your preferences, including the advertisements displayed, and to compile statistics about website visits and usage in order to improve our website.

As with most Internet browsers, you can erase cookies from your computer’s hard drive, block the creation of cookies or receive a warning before a cookie is stored. However, doing so may affect your use of our website and you may not have access to all of its features. We encourage you to visit Ads Setting and Network Advertising Initiative and your browser’s instructions or help section for more information.

6. Use of Your Personal Information

La Factry may use your personal information for the following purposes :

  • to identify you as a user of our website and as a customer, if applicable
  • to establish and maintain our business relationship with you
  • to provide services to you on an ongoing basis
  • to improve our product and service offerings, including the use of this website
  • to communicate with you when you submit questions, comments or suggestions
  • to provide you with information about our business, products and services that may be of interest to you
  • to prevent error and fraud;
  • and to comply with our legal obligations.

La Factry may also use your personal information to compile statistics. However, these statistics will not identify you.


7. Disclosure of Your Personal Information

Factry recognizes that, except as set out below, the disclosure of your personal information to a third party requires your consent.

Access to your personal information within Factry does not require your consent, but is strictly limited to those individuals for whom the information is necessary to perform their functions and duties.

Factry may also share information about you, without your consent, with agents, mandataries, consultants, data processors, service providers and other parties for whom it is necessary in order to conduct Factry’s business or to assist Factry in administering our business relationship (assisting with promotions, providing technical support, etc.).

Factry may also, without your consent, disclose information about you contained in a file held by Factry as permitted or required by law.

In each situation where Factry may disclose your personal information, we will endeavour to disclose no more personal information than is necessary in the circumstances.

Please note that in the event that the third party to whom Factry discloses your information is located in a foreign country, local laws may otherwise permit access to your personal information by third parties without your consent.


8. Security Measures

The Factry employs reasonable security safeguards appropriate to the sensitivity of the information we hold. These measures are designed to protect your personal information from loss or theft, and from unauthorized access, disclosure, copying, use or modification.

We also take reasonable steps to ensure that the personal information we have collected is accurate and complete. However, it is your responsibility to inform us of any changes to your personal information.


9. Questions and Requests

Any questions or concerns regarding this Policy or the collection, use and disclosure of your personal information, including requests for access or correction, should be sent in writing to :

Hélène Godin via email at

You have the right to consult and obtain communication of the information concerning you contained in a file held by the Factry. You may also request that inaccurate, incomplete or misleading information be corrected and that information that is not relevant to the purpose of the file be deleted.

Factry will respond to each access and rectification request within 30 days of receipt of the written request. In the event that Factry is unable to provide you with access to or rectify your Personal Information, we will inform you of the reasons for the inability to provide access or rectify your Personal Information and of the recourse available to you.